Privacy Policy

Privacy Policy

This Privacy Policy outlines how ONTRUE (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ontrue.com (the “Site”) or communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources. The information we collect and use depends on how you interact with us. In addition to the specific uses described below, we may use the information we collect about you to:

  • Communicate with you

  • Improve the Services

  • Comply with legal obligations

  • Enforce applicable terms of service

  • Protect or defend the Services, our rights, and the rights of our users or others

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and use our Services. “Personal information” refers to information that identifies, relates to, describes, or can be associated with you. This may include:

Information We Collect Directly from You

  • Contact details: name, address, phone number, and email

  • Order information: name, billing/shipping address, payment confirmation, email, and phone number

  • Account information: username, password, security questions, and account security data

  • Shopping information: items viewed, added to cart, saved to account, reviewed, referred, or purchased

  • Customer support: messages and any details you provide when contacting us

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. This may include:

  • Device and browser information

  • Network connection details

  • IP address

  • Usage and browsing behavior on the Site

Information We Obtain from Third Parties

We may also collect information about you from third-party sources, including:

  • Vendors and service providers, such as Shopify, that help operate our Site and Services

  • Payment processors, who handle sensitive data like bank account details, card information, and billing addresses to process transactions

  • Marketing partners, tracking technologies, or analytics providers that collect data when you interact with our emails, advertisements, or website

All data obtained from third parties will be handled in accordance with this Privacy Policy.

Please also refer to the section below titled “Third-Party Websites and Links” for more details on how external services may handle your information.